FAQ
Wholesale Frequently Asked Questions
Everything buyers usually ask before their first order.
Our standard MOQ is 50 pieces per style. For new buyers we offer a mixed first order: any 5 styles at 20 pieces each (100 pcs total). Private label OEM orders start at 100 pieces per design.
Yes. We strongly recommend it. Samples ship within 7 working days at retail unit price plus express freight. The sample cost is fully refundable against your first bulk order of 500 pieces or more.
We accept T/T bank transfer (30% deposit, 70% before shipment), L/C at sight for orders above $20,000, and PayPal for samples and small orders under $2,000.
We work on FOB Shenzhen, CIF/CIP to your destination port, and EXW (collection from our factory). Most wholesale buyers choose FOB Shenzhen with their own nominated forwarder.
Samples take about 7-10 days. Bulk production takes 15-25 days after sample confirmation, depending on complexity and quantity. Express shipping adds 3-7 days on top.
Yes. We offer full OEM and ODM: custom designs from your sketches or CAD, your logo on packaging and tags, and exclusive designs protected under NDA. OEM MOQ is 50 pieces per design.
We specialize in lab grown diamonds and moissanite. Every lab grown diamond ships with an IGI report number, and every moissanite piece includes a GRA certificate. Tell us your target market and we will recommend the right mix.
We target a 0.3% defect rate. If you receive a defective piece, send photos within 14 days and we will remake or credit it on your next order. Every bulk shipment includes inspection photos.
We currently export to 50+ countries across Europe, North America, the Middle East, Asia and Oceania. Shipping is via DHL, FedEx, UPS, air freight or sea freight. Send us your location for a door-to-door quote.
Yes. Send us your target categories, quantities and any custom requirements via the contact form, and our sales team will reply within 2 hours with a tailored wholesale quote.
Yes. After CAD approval we cast one physical sample so you can check the stone, metal weight and finish. The sample is charged at retail unit price plus express freight, and the sample cost is refunded against a first bulk order of 500 pieces or more.
Yes. Every moissanite centre stone ships with a GRA warranty card and report, and every lab-grown diamond ships with an IGI report number. Certificate details are listed on the product page and copied to your order confirmation.
We do. Under an NDA we can hold a design exclusively for your brand, engrave your logo on tags and packaging, and follow your size chart and finish standard. OEM starts at 100 pieces per design; our own ODM designs can be branded at 50 pieces.
These answers cover the points most wholesale buyers raise before their first order with our Wuzhou factory: how samples and bulk orders are priced, what certificates accompany each stone, how custom and private-label work is protected, and what happens if a piece arrives defective. If your question is not listed here, send a reference photo, a specification or your target quantity through the contact form and our sales team replies within two hours on working days with a written quotation and production window.
These answers come from the questions our sales team handles every week with boutiques, chains and private-label buyers who source from our Wuzhou factory. If you are comparing suppliers, the details that matter most are the certificate behind each stone, the real MOQ for your first order, how deposits and balances are scheduled, and what happens if a piece arrives defective. We keep our terms written down rather than quoted loosely: deposit, lead time, sample policy and after-sales cover are all stated in the order agreement before production begins. For materials testing, nickel, lead and cadmium release are checked by independent laboratories such as SGS and CTT International, and current reports are kept on file. Whether you are placing a first mixed trial, building a private-label line or repeating a seasonal bulk order, the same production bench and the same inspection gates apply to every piece. Send a reference photo, a specification or your target quantity and we will reply with a written quotation and a realistic production window rather than an estimate we cannot stand behind.