A clear return policy builds trust and reduces disputes. Learn industry best practices.
Policy Components
| Element | Standard | Best Practice |
|---|---|---|
| Return window | 7-14 days | 30 days for confidence |
| Condition | Unworn, tags attached | Reasonable wear allowed |
| Restocking fee | 10-20% | Waive for exchanges |
| Custom items | Final sale | Clearly stated |
| Shipping | Buyer pays | Free for exchanges |
Reducing Returns
Accurate sizing guides. Detailed product photos. Clear descriptions. Quality packaging. Holycome's defect rate under 2% minimizes returns.
Holycome Return Policy
7-day return for stock items. Free replacement for defects. Custom items final sale (with prototype approval). We work with partners to resolve issues.
Frequently Asked Questions
What if a customer wants to return custom jewelry?
Custom items are final sale, but we always try to find a solution. Clear communication before order prevents issues.
How do I handle defective items?
Contact Holycome within 7 days with photos. We replace or repair at no cost to you.
Conclusion
Holycome's low defect rate and fair policy protect your business. Contact service@holycome.com.
